Cocktail reception
Network with your peers and Mercer leaders at the welcome cocktail reception – a great kick-off to the event.
Tuesday, 18 May 2010
7:00 – 8:00 a.m.
Breakfast and registration continues
8:00 – 8:30 a.m.
Opening remarks
Mary Tinebra, Global Head of Business Development and Alliances - Outsourcing, Mercer
Jonathan Mindell, EMEA Business Leader - Outsourcing, Mercer
8:30 – 9:00 a.m.
Global Economic Outlook
A macro-economic outlook for the global economy with focus on pressing cost issues around the world. Drawing from EIU research, the presentation will relate this back to the subject of benefits and cost containment, specifically addressing how changes in the healthcare industry and in government legislation, could impact companies.
9:00 – 9:45 a.m.
Avoiding the Grand Slam: Issues Affecting Benefits and Cost Control
The pain of rising costs is shared by all – employers, employees, the public sector, service providers and others. Uncertainty about the future looms large, both in the coming months and beyond. Potential efforts for legislative reform, the slow pace of economic recovery, and the hardships of high unemployment are among the factors contributing to the outlook
Moderator:Richard Stein, Senior Analyst - Custom Research, Economist Intelligence Unit
Matthew Bishop, US Business Editor, New York Bureau Chief, The Economist
9:45 – 10:00 a.m.
Break / Networking
10:00 – 11:00 a.m.
Workshops
1. Creating Value With Your Healthcare Program
Amid rising costs and changing legislation, there is a spotlight on the critical issues employers face in delivering value through their healthcare programs. Through innovative outsourcing strategies focused on productivity, engagement, absence management, quality, and wellness, employers can create and realize value during these challenging times.
Ann Williams, Regional Benefits Manager, Global Benefits, Halliburton
Michele Hill, Human Resources Manager – Benefits, University of Rochester
Rich VanThournout, Total Benefits Outsourcing Business Leader, Mercer
Howard Kraft, Health & Productivity Leader, Mercer
Mark Sullivan, Vice President, PepsiCo
2. Building Efficiencies Through Offshore Operations
As more organizations explore offshore HR services to create better cost and organizational efficiencies, many lessons learned, success measures, and best practices are emerging. Panelists from organizations at various points along the offshoring journey will share the key organizational and change management decisions that have brought success.
Anne Minto, OBE, Group Director, Human Resources, Centrica
Rajeev Grover – Head of Mercer’s Global Operations Center, Mercer
Monty Baker – Head of the Americas, IBM HRO Solution, IBM
Moderator: Jonathan Mindell, EMEA Business Leader - Outsourcing, Mercer
11:00 a.m. – 12:00 p.m.
Networking and Explore the Resource Center
12:00 – 12:45 p.m.
Luncheon
12:45 – 2:00 p.m.
Retirement Designs of the Future
Clearly, current retirement systems leave room for improvement, and the demographics are such that they must improve. Achieving a solution requires a shift from tactical to strategic thinking and a new focus on overall retirement planning rather than just “adequacy of benefits.” Mercer has developed a retirement framework that can address these fundamental challenges to create success moving forward. The panelists will explore this framework in a highly interactive session.
1. Employee Engagement – Innovative Programs to Drive Behavior
Social networking. Behavioral economics. Enterprise 2.0. Social norms. Employees are consuming, sharing, and interacting with information in new ways. As a result, we must transform our outsourcing strategies to ensure we continue to successfully communicate with employees about their benefits and spark positive action. This panel will examine opportunities to leverage these technologies to connect with employees, drive behavior, and boost engagement – maximizing the effectiveness of your benefit programs.
Jenny Davidson, Compensation and Benefits Director – Europe, Computer Science Corporation
Anthony Rodwell-Ball, CEO, Non-Government Schools, Australia
Debra Slappey, Workforce Communications and Change, Mercer
Moderator: Suzanne Nolan, Director of Employee Communications, Mercer
2. Managing Your Global Benefit Programs
Given the complexity of requirements by country, legislative considerations, and cultural conventions, organizations are challenged to deliver and manage an integrated global benefit program. Solutions often range from country-by-country benefits inventory to full-blown administration and call center solutions. This panel will look at the key factors and administration considerations of managing a global benefits program and explore some implemented strategies that are bringing success.
Mark Allen, Senior Director Global Benefits, Tyco Electronics
Ray Brusca, Vice President of Compensation & Benefits, Stanley Black & Decker
Sue Bertone, Global Outsourcing Solution Architect, Mercer
Marc-Andre Paquette, International Retirement Consultant, Mercer
3:30 – 5:00 p.m.
Explore the Resource Center, Networking or See the Sites
6:00 – 7:00 p.m.
Cocktail reception
7:00 p.m.
Dinner and entertainment
Opening remarks by Jeff Miller, President and Group Executive for Mercer’s Outsourcing Business.
Enjoy an interactive dinner with your peers, followed by an entertaining performance by Washington, D.C. performers - Capitol Steps.
Wednesday, 19 May 2010
7:00 – 8:00 a.m.
Breakfast / Resource Center
8:00 – 8:30 a.m.
Opening remarks
Mary Tinebra, Global Head of Business Development and Alliances - Outsourcing, Mercer
Jonathan Mindell, EMEA Business Leader - Outsourcing, Mercer
8:30 – 9:30 a.m.
Human Capital Risk Management
Recent events across several industries have highlighted the fact that many human capital practices – from compensation and incentives to the routines that foster organizational culture – present a number of uncertainties and risks. This panel will discuss how the approach to managing human capital risks requires two components: 1) A new mindset that clearly recognizes the importance of human capital to business performance; and 2) The ability of leaders to use analytics to correlate human capital performance to business performance.
Kathleen Smith, Senior Vice President, Human Resources The Ritz-Carlton Hotel Company, L.L.C.
Henry Eickelberg, Vice President, Human Resources & Shared Services, General Dynamics
Roxanne Horning, Senior Vice President, Human Resources, Gannett
9:30 – 9:45 a.m.
Break / Networking
9:45 – 10:45 a.m.
Workshops
1. Actively managing the impact of Health Care Reform
The implications of Health Care Reform are complicated and will most likely result in higher costs for employers. Attend this workshop to learn how the design, implementation, and administration of a total health management program can help you navigate the effects of this legislation while optimizing cost management and engaging your employees in making informed benefit decisions. Industry experts will discuss the impact that Health Care Reform can have on all levels of your organization and explain how to identify proactive steps you can take to manage these upcoming changes.
Tracy Watts, Health & Benefits Market Leader, Mercer
Kelly Traw, Washington Resource Group, Mercer
2. HR Technology – Moving from MY way to OUR way
Industry thought leaders – including an expert from the largest global HR technology company – will discuss how the reliance on technology has evolved and will continue to do so, resulting in a more prevalent focus on outsourcing strategies and shared services programs. A shift toward HRIT best practices around outsourced and software shared services is at the center of the strategy. This panel will explore the areas of focus for HR professionals in the midst of this industry transformation.
Lowell Williams, Executive Director of Global Human Resource Services, EquaTerra
David Ludlow, Suite Solution Architect, SAP
James Zedella, President & Chief Executive Officer, Innovative Process and Administration
David Colelli, Chief Information Officer - Outsourcing, Mercer
10:45 – 11:00 a.m.
Break / Networking
11:00 –12:00 p.m.
Workshops
1. Building the Business Case and Realizing ROI
As organizations transition from in-house to outsourced solutions or to a global delivery program, the focus on metrics, measurements, and overall ROI is critical. In this workshop we will explore how best to communicate and drive executive decisions, track and manage results, drive transformation, and improve organizational behaviors and operations.
Greg Giangrande, Chief Human Resources Officer – SVP, Dow Jones
David Smith, Senior Manager - Human Capital, Deloitte Consulting
Mindy Fox, Market Leader, Mercer
2. Human Capital, Rewards and Talent Management Strategies – How to thrive in an era of contradictions
In this session, we'll discuss how to make the right choices regarding investments in people, even when these choices involve complex trade-offs. We will also discuss end-to-end solutions, from strategy through implementation that should be considered to build and deliver the most effective benefits, rewards and talent management programs for your organization.
Pat Milligan, President – Human Capital Business, Mercer
Kim Seals, Global Leader Human Capital Operations and Technology Solutions, Mercer
Ciara Smyth, EVP and Chief Human Resources Officer, Houghton Mifflin Harcourt Publishing Company
12:00 – 1:45 p.m.
Luncheon and closing keynote with Daniel Pink, best-selling author of A Whole New Mind and Drive
Daniel Pink's thinking is reshaping how organizations operate and how individuals navigate their careers. He is currently a contributing editor at Wired and his articles and essays have also appeared in The New York Times, Harvard Business Review, and Fast Company. He is a frequent guest on television and radio programs, and a consultant to companies large and small on human resources, communications, and innovation.
1:45 – 2:00 p.m.
Closing remarks
Optional program
2:00 – 4:00 p.m.
Mercer + Oxford Stay-on to attend this exclusive training program.
The Modern Firm: Benefits in the new economy
Over the past few decades, market-based competition, globalization and the knowledge economy have all ushered in a new paradigm of wealth creation underpinned by the dynamic capabilities of firms. In this new economy, prosperity is a function of sorting and analyzing knowledge and applying it usefully. The success of firms is thus increasingly based on “firm-specific human capital,” which underpins both innovation and competitiveness. As such, this training illustrates the changing nature of competition and demonstrates the importance of human capital in the new economy, focusing specifically on the role of benefits in the attraction and retention of key employees.
Dr. Ashby Monk, University of Oxford
Marc-Andre Paquette, International Retirement Consultant, Mercer
Harry Conaway, Head of Washington Resource Group, Mercer
